By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by United States and international copyright laws.
Disclaimer of Warranties and Limitation of Liability
THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE'S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE'S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE'S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
Shipping from 34 locations:
- Orders normally ship within 24 to 48 hours after order processing is complete. There are occasions which an order may take longer to process.
- The closest stocking warehouse location is chosen to shorten the delivery time of your order. A confirmation shipment e-mail will be sent to you at this time.
- Please contact our customer service department at 888-226-2724, Mon.-Fri., 8:00 - 4:30p.m. Central time if you are in need of an exact shipping time.
- Backordered Items - A sales representative will contact you with an estimated availability date
- Your card is initially authorized for the purchase. It is not charged until your item(s) have been shipped.
- UPS Ground shipping rates only apply to continental U.S. destinations.
- Expedited shipping is also available (additional shipping charges will apply). Please indicate when the shipment is needed and a contact email/phone number so you can be contacted for approval of additional charges. Customer approval of additional charges is REQUIRED to expedite any shipment.
- Additional fees will be applied for shipping to Hawaii & Alaska. A customer service representative will contact you with your shipping costs.
- International & overseas shipping is not available.
Larger Items shipping via Common Carrier:
- Larger items such as Floor Machines and Heavy Equipment are shipped via common carrier to your location.
- We will strive to secure the least expensive freight rate for our clients when shipping common carrier. It is beneficial when acquiring a reduced shipping cost if the large item shipment can be delivered to a commercial location able to accept large trucks. Please put this location in the Ship-to area of the check out process. A customer service representative will contact you with your freight costs before shipment of any large item.
Upon receiving your order please do the following before opening the items:
- If shipment parcel(s) shows signs of shipping damaged, please have the parcel carrier make notes of any parcel(s) damage at the time of delivery.
- Check the item(s) for any visual delivery damage or defects in the item(s) original packaging.
- Make sure the item is what you expected before opening the package.
- If you ordered multiples of one item, open only one package and make sure you like it before opening all of the packages.
If you are for any reason unsatisfied, please read the following and fill out the Return Authorization Form.
- The Return Authorization Form must be filled out within 5 days of receiving the items.
- Items must be returned in new unused condition.
- A 20% service charge may be applied to all returned items falling under the first 5 day period.
- After 5 days, a 20% - 30% restocking fee will be applied.
- If the items are used, or opened we reserve the right to reject the returned product(s).
- Any markings on the packaging put there by the consumer will constitute a rejected return.
- Original shipping charges are non refundable and will be deducted from the available credit.
- Any refunded amount will be issued to the same form of payment originally used for the purchase.
- Shipping the item(s) back without an Return Goods Authorization (RGA) number issued from UnoClean may delay your refund.
- Shipping cost and responsibility of the product back to UnoClean shall be that of the customers if the order was placed in customer error.
Product Policies & Exemptions
- Due to EPA Regulations, we are unable to accept returns of used vacuums.
All returns will be inspected upon arrival at our warehouse. If there are any signs that the item has been used or opened we reserve the right to apply up to a 50% restocking fee. All return items must be in their original packaging.
You may complete a return item form by:
- Logging into your account on our website after you have received your order
Any questions regarding these policies please call 1.888.226.2724